Print on Demand Orders
All print orders are usually processed in 2 hours from the time of order or job has been accepted and made ready for shipping / delivery. You will be notified with tracking number to track the shipment.
Print and Deliver
We put our best effort to deliver the prints with the selected delivery schedule slot. except case of any issues with logistics / local labor unions strikes etc. based on the region. For Kolkata & Kerala no delivery available on Sundays.
Print and Ship
Printed Documents are ready to ship in 24 hrs and picked up by the shipping company you have selected in 24 to 48 hrs. Printed Documents are shipped based on the shipping option you choose at the time of your order. Delivery timeline - Delivery time is based on the shipping company you choose from Air / Express / Surface.
Air - Usually delivered by the shipping company next business day by 8 pm. Express - Usually delivered by the shipping company 2 to 3 business day by 8 pm. Surface - Usually delivered by the shipping company 3 to 5 business day by 8 pm.
Once the order been placed shipping option can be changed before the shipping label was not be generated. In case of any issues with the shipping company you have selected, we have the rights to change the best shipping company to get your orders delivered on time.
Returns on POD
All orders undergo multiple quality check before ready for shipment and defect free. We do not accept return on any circumstances.
Cancellation on POD
We accept cancellation in 30 min from the time of your order subject to 10% of cancellation fee will be deducted.
All top ups and recharges are automated; once processed, no cancellation can be made. Please make sure you are providing the correct account number / mobile number while placing Top up / Recharge Orders.
All other products (except print on demand / Top up / Recharge Orders /Gift cards / Gift Vouchers)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. All product packages undergo multiple quality checks before shipped to our customers. Hence all products are defect free. To be eligible for a return, your item must be unused / unopened and in the same condition that you received it. It must also be in the original packaging. We are sorry products once opened we cannot accept return. Unused: Clothing Unopened: Any product comes with manufacturer package / box Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are swimwear, intimate, sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards Topup/ recharges Print on demand Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Photographs of the package received. Products with Manufacturer Warranties which exceed 30 days post purchase, may be returned directly to the manufacturer according to their instructions. Electronics / Televisions/ Tools / Hardware: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section. Refurbished items are not eligible for return (Onsite, Marketplace) Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. Refused Delivery: Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 40% restocking fee or ₹750 which ever is lesser. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery.
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Refund will be initiate in 24 to 48 hours and it may take 5 to 7 business days depends on your bank. If its international bank, it may take 7 to 5 business days for your credit to reflect on your bank statement. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 5% of restock fee apply.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please use our contact us form or on our customer support WhatsApp Channel
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be returned/refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please use our contact us form or on our customer support messenger https://m.me/send2Print
and ship back the product to the address provided.
Return Shipping Cost:
Buyers are responsible for paying for shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Or invoiced to pay. Unwanted Return: Unwanted return apply 40% restock fee. If you are shipping an item over ₹150, you should consider using a track able shipping service or purchasing shipping insurance.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.